Public Safety Dispatch Center Public Safety Dispatch Center
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Our Mission Statement

It is the mission of the Madera Police Department to provide the highest quality service possible to the city by the effective use of city-wide resources in its commitment to creating a safe environment for the community.


 Madera Police Department Communication Center

Madera Police Department Communication Center is the hub of the Madera Police Department. This is where over 60,000 emergency and non-emergency calls from citizens residing within City of Madera are received and processed. Each call is evaluated and the appropriate personnel are dispatched to handle the situation. The center is open 24 hours a day, 7 days a week.

The Communications Center has three dedicated 911 trunk lines along with six non-emergency lines. At the touch of a single button we can transfer calls to surrounding jurisdictions. We have access to language translators for emergency calls through AT&T, and are equipped with Telecommunications Device for the Deaf (TDD). This allows callers with hearing disabilities to seek assistance without delay. Hearing impaired callers can communicate with the police department by receiving and responding typed information.

Our Communications Center is a state of the art communications facility. There are five consoles in the dispatch center.  Each console is equipped with four 19-inch flat panel monitors. The radio and phone system occupy two of the monitors, computer aided dispatch (CAD) occupies the other two.
Communication Center Staff

The center is staffed with ten full time police dispatchers and one full time supervisor; all of whom are trained professionals dedicated to providing the highest level of public safety communications to the community. There are two dispatchers on duty at one time, working 12 hour shifts. Dispatchers serve as the primary link between the public and the Police Officers in the field.

Using 911


When should you call 911?

Calls to 911 should be reserved for emergencies such as:

  • A serious medical emergency (chest pains, seizures, bleeding, etc.)
  • Any type of fire (structure, vehicle, brush, etc.)
  • Any crime in-progress (robbery, burglary, prowler, fights, etc).
  • Any other life threatening situation……….

What happens when you call 911?

In order to prioritize your call correctly, you will be asked certain questions which are vital to your safety and the responding Officers Safety.
The Location

When you call 911, the emergency communications officer is automatically provided with the phone number and the location that you are calling from. You will be asked to verify this information.  Quite often individuals call 911 from locations other than where the incident is occurring. If you call 911 from a cell phone, the vital information is not provided. It is very important that you provide the phone number and location to the emergency 9-1-1 dispatcher when using a cell phone.

What is the Emergency


The dispatcher will ask if you need police or ambulance. If medical aid is needed, you will be transferred immediately. If you need the police you will be asked a series of questions which are extremely important to the responding officers.

The questions will be similar to these:

  • Is anyone injured
  • When did it happen
  • Were there weapons involved and if so, what type
  • Did the suspect flee, and if so, which direction
  • Did they leave in a car, bike or on foot
  • If a vehicle was involved, what was the description and what was the direction of travel
  • What was the physical description of the suspect
  • What was the clothing description?


Although these questions may seem like an unreasonable number of questions during an emergency, however, they are very important to responding officers. (Example:  If a burglary has just occurred and the suspect flees, the officers have a much better chance of catching the suspect if they have a good description of the suspect and the direction that was taken. More important, if the incident in question involved a weapon, the safety of you and the officer may depend on the information given).

One common misconception is that officers are not dispatched until the call is finished. During a true emergency, the dispatchers work as a team. One dispatcher remains on the line with the caller while another dispatcher dispatches the information to the Police Officers via police radio. 
It is very important that you stay on the line during a call to a 911 dispatcher. The dispatcher will continue to ask you questions while the police are en route.

What should I do if I call 911 by mistake?

If you call 911 by mistake, DO NOT HANG UP. Stay on the line and explain that you do not actually have an emergency and you made a mistake. If you dial 911 and hang up without stating the problem, the dispatcher must re-contact the caller in order to ensure that no actual emergency exists. This may involve the dispatching of an officer to your home or place of business in order to ensure that a problem does not exist.  This could cause a delay in responding to a real emergency.

Non-Emergency Calls
If I need the police, but it's not an emergency, what number do I call?

If you need the police, but it is not an emergency, please call our non emergency line at (559) 675-4220. Examples of calls which should be placed to the non- emergency line are:

  • Non injury traffic accidents.
  • Loud music or barking dogs.
  • Vehicle burglary with no suspect on scene.
  • Stray dogs
  • Requests for information
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