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City of Madera Transit Services
CURRENT TRANSIT SYSTEM DESCRIPTION
The City of Madera administers the Madera Area Express (MAX) transit services which are operated by a contract service provider.
The current contract service provider is First Transit, Incorporated.
The Madera City Council is the policymaking body for the system.
A Transit Advisory Board (TAB) Transit Advisory Board composed of citizens appointed by the City Council, acts as a study and steering committee.
The City’s operational and capital programming are encompassed in Regional, State and Federal transportation plans through the Madera Transportation Commission. http://www.maderactc.org
The City provides major equipment items, operations facilities, maintenance, street furnishings, passes and tickets, and marketing materials. The contractor provides operations management and staff, materials and supplies.
Madera Area Express consist of a Fixed Route service (MAX) and a Dial-a-Ride service (DAR)
Fixed-Route Service: MAX
The MAX system consists of two routes using four buses throughout the day.
Route 1, operates on 35-minute headway from Cleveland and Schnoor through Central Madera, with alternating route ends operating hourly to the Madera County complex on Road 28 and the Madera Community Hospital.
Route 2, initiated in November 2002, operates on a 70-minute headway from Cleveland and Schnoor to Community Hospital via Howard Road. MAX provides over 140,000 passenger trips per year with approximately 12,500 service hours.
Operating hours are from 7:00 a.m. to 6:30 p.m., Monday through Friday, excluding six legal holidays; and 9:00 a.m. to 4:00 p.m. on Saturdays. The fare is $0.75 for a one-way trip. Half fare is in effect from 10:00AM until 2:00PM for Seniors, Disabled and riders on Medicare. For map, schedule and more details go toMAX Information TransitMAX Fixed Route Schedule MAX Fixed Route Map.
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Attention MAX Bus Riders
Demand-Responsive Service: Dial-A-Ride (DAR)
Dial-A-Ride is a combined general public/paratransit service operating up to seven peak-hour vehicles within the Madera Urbanized Area.
Dial-A-Ride provides an alternative service for passengers preferring the convenience of curb-to-curb transportation due to age, disability, or distance from a transit route.
Although Dial-A-Ride is available to any member of the general public, its first priority is to provide complementary paratransit service in response to the Americans with Disabilities Act (ADA).
Reservations may be made on a demand-response, advance reservation, or subscription basis. The DAR system provides over 41,000 passenger trips per year with approximately 8,500 service hours.
This service is offered during the same days and hours as the fixed-route service plus on Sundays from 8:30 a.m. to 2:30 p.m. Service requests are accepted seven days per week. Reservations are taken by answering machine when the administrative/dispatch office is closed. Dial-A-Ride is projected to operate 8,900 revenue vehicle hours and 148,000 revenue vehicle miles during FY2005-06. For map, schedule and more details go to: DAR Brochure DAR Maps
An ADA-Pratransit brochure is available at:
and the application for ADA-Paratransit Eligibility is available at:
CITY OF MADERA
MAX and Dial-A-Ride
Title VI Complaint Process
The City of Madera is committed to a policy of non-discrimination in the conduct of its
Complaints may be filed with the City in writing and may be addressed to:
Ms. Sandra Ramirez
A copy of the Title VI Complaint Form may also be obtained by calling 559-661-3689. The City will provide appropriate assistance to complainants who are limited in their ability to communicate in English.
Title VI Transit Complaint Process
Once a complaint is received, it will be assigned to an investigator. In instances where
Failure of the complainant to provide the requested information by a certain date may
City of Madera Title VI Policy Statement
The City of Madera is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color, or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended. The City’s objectives are to:
For additional information on the City’s non-discrimination obligations, please contact:
Ms. Sandra Ramirez
ADDITIONAL TRANSIT INFORMATION
Questions or comments regarding transit service provided by the City of Madera can be brought to the attention of the City’s Transit Program Manager. Scheduling DAR rides and scheduling questions can be answered directly by the City’s contract service provider, First Transit:
Transit Program Manager First Transit
City of Madera 123 N. ‘E’ Street
205 W. Fourth Street Suite 102
Madera, CA 93637 Madera, CA 93638
(559) 661-3690 (559) 661-7433
For operational questions regarding Madera Transit scheduling and routes please call (559) 661-RIDE, 661-7433.