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City of Madera Transit Services
Welcome to the CITY OF MADERA
The City of Madera administers the Madera Area Express (MAX). Travel conveniently from neighborhoods to shopping centers, local schools, medical office, and work sites on the MAX fixed-route transit services. For those who need curb side pick-up and drop-offs, Dial-A-Ride (DAR) paratransit services can get you there.
CITY OF MADERA TRANSIT
The City of Madera Transit Department seeks to provide transit customers in the City’s transit service area with public transportation to specified destinations in a professional, courteous and timely manner with equipment that is accessible, affordable, and comfortable.
The City’s first involvement in public transportation came in the mid-1970s in a climate of federal State programs that were focusing on seniors and mass transit needs. Senior citizen activists were the force that gave rise to creation of Dial-A-Ride service in Madera in 1978. Dial-A-Ride began providing general public, curb-to-curb demand responsive service. The Dial-A-Ride system today serves a City-County area encompassing approximately a five-mile radius from downtown as far north as Avenue 19, and as far south as Madera Community College on Avenue 12.
In 1998 the City initiated Madera Area Express/MAX, a fixed route service that serves the City and parts of the unincorporated areas of Madera County. Service is at 35 or 70 minute intervals depending on the route. Inter-regional transportation beyond Madera is available through Greyhound or Amtrak.
Fixed-Route Service: MAX
The MAX system consists of two routes. Route 1 operates on a 35-minute interval from Cleveland and Schnoor through Central Madera, with alternating route ends operating hourly to the Madera County complex on Road 28 and the Madera Community Hospital. Route 2, initiated in November 2002, operates on 70-minute headway from Cleveland and Schnoor to Community Hospital via Howard Road.
Operating hours are from 7:00 a.m. to 6:30 p.m., Monday through Friday, excluding six legal holidays; and 9:00 a.m. to 4:00 p.m. on Saturdays. The fare is $0.75 for a one-way trip. Half fare is in effect from 10:00 a.m. to 2:00 p.m. for seniors, disabled persons, and riders with a Medicare card.
For a map, schedule and more details go to:
Demand-Response Service: Dial-A-Ride DAR
Dial-A-Ride is general public, demand-response service operating within the Madera Urbanized Area. Dial-A-Ride provides an alternative service for passengers preferring the convenience of curb-to-curb transportation due to age, disability, or distance from a transit route. Although Dial-A-Ride is available to any member of the general public, its first priority is to provide complementary paratransit service in response to the Americans with Disabilities Act (ADA). Reservations may be made on a demand-response, advance reservation, or subscription basis.
This service is offered during the same days and hours as the fixed-route service and on Sundays from 8:30 a.m. to 2:30 p.m. Service requests are accepted seven days per week. Reservations are taken by answering machine when the administrative/dispatch office is closed. For a map, schedule and more details go to [link to more DAR info] [link to DAR map].
DAY & HOURS OF OPERATION:
NO SERVICE HOLIDAYS:
City of Madera ADA Paratransit Service Plan
The City of Madera ADA Paratransit Service Plan is available at:
An ADA-Paratransit brochure is available at [link to ADA-Paratransit Brochure-English] [link to ADA-Paratransit Brochure-Spanish] and the application for ADA-Paratransit
Eligibility is available at: [link to ADA-Paratransit Application-English] [link to ADA-Paratransit Application-Spanish].
City of Madera Title VI Policy Statement
The City of Madera is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color, or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended. The City’s objectives are to:
Title VI Transit Complaint Process
The City of Madera is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities, and to the delivery of equitable and accessible transportation services. Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint with the City within 60 calendar days from the date of the alleged discrimination.
You may download a copy of the Title VI Complaint Form in the following languages:
A copy of the Title VI Complaint Form may also be obtained by calling 559-661-3689. The City will provide appropriate assistance to complainants who are limited in their ability to communicate in English.
For additional information on the City’s non-discrimination obligations, please contact and/or file complaints with the City in writing and addressed to:
Ms. Sandra Ramirez
Title VI Compliance Coordinator
City of Madera
205 West Fourth Street
Madera, CA 93637
ADDITIONAL TRANSIT INFORMATION
Transit Advisory Board – City of Madera
The Transit Advisory Board is comprised of seven (7) members. Meetings are held at 10:30 a.m. the last Wednesday of July, October, January, and April at Madera City Hall. Special meetings are scheduled as needed.
The Transit Advisory Board serves in an advisory capacity to the City Council and staff on transit matters, reviews transit system proposals, ensures grievance procedures for transit services are followed, and discusses overall transit planning and operating activities.
Current TAB members are:
Ms. Loretta Castro, Chairperson
Mr. Barry Crow
Ms. Cynthia Ortegon
Ms. Linda Clark
Ms. Yolanda Rendon
You may call (559) 551-3690 for additional information or to provide suggestions for service improvements and and/or to serve on the TAB.
Questions or comments regarding transit service provided by the City of Madera can be brought to the attention of the City’s Transit Program Manager. Scheduling DAR rides and scheduling questions can be answered directly by the City’s contract service provider, First Transit.:
Transit Program Manager First Transit
City of Madera 123 North ‘E’ Street
205 W. Fourth Street Suite 102
Madera, CA 93637 Madera, CA 93638
(559)661-3690 (559) 661-RIDE (7433)
(559)661-3689 (Spanish) Spanish/English
For operational questions regarding Madera Transit scheduling and routes please call (559) 661-RIDE (7433).
OTHER TRANSPORTATION LINKS
Madera County Transportation Commission http://www.maderactc.org
Madera County Public Works Department http://www.madera-county.com
City of Chowchilla http://www.ci.chowchilla.ca.us
California Division of Mass Transit http://www.dot.ca.gov/hq/MassTrans/index.html
Federal Transit Administration http://www.fta.dot.gov