City of Madera Transit Services City of Madera Transit Services
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 CURRENT TRANSIT SYSTEM DESCRIPTION

 

The City of Madera administers the Madera Area Express (MAX) transit services which are operated by a contract service provider. 

The current contract service provider is First Transit, Incorporated.

The Madera City Council is the policymaking body for the system. 

A Transit Advisory Board (TAB) Transit Advisory Board composed of citizens appointed by the City Council, acts as a study and steering committee. 

The City’s operational and capital programming are encompassed in Regional, State and Federal transportation plans through the Madera Transportation Commission. http://www.maderactc.org

The City provides major equipment items, operations facilities, maintenance, street furnishings, passes and tickets, and marketing materials. The contractor provides operations management and staff, materials and supplies.
 

Madera Area Express consist of a Fixed Route service (MAX) and a Dial-a-Ride service (DAR)

 

Fixed-Route Service: MAX
 
The MAX system consists of two routes using four buses throughout the day. 
 
Route 1, operates on 35-minute headway from Cleveland and Schnoor through Central Madera, with alternating route ends operating hourly to the Madera County complex on Road 28 and the Madera Community Hospital.  
 
Route 2, initiated in November 2002, operates on a 70-minute headway from Cleveland and Schnoor to Community Hospital via Howard Road. MAX provides over 140,000 passenger trips per year with approximately 12,500 service hours.
 

Operating hours are from 7:00 a.m. to 6:30 p.m., Monday through Friday, excluding six legal holidays; and 9:00 a.m. to 4:00 p.m. on Saturdays. The fare is $0.75 for a one-way trip. Half fare is in effect from 10:00AM until 2:00PM for Seniors, Disabled and riders on Medicare. For map, schedule and more details go to

          MAX Information  TransitMAX Fixed Route Schedule   MAX Fixed Route Map.
 

 

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Attention MAX Bus Riders
HALF-FARE POLICY
WEEKDAYS & SATURDAYS

Seniors, disabled-riders, and Medicare cardholders are eligible for half fare.
     Monday – Friday from 10:00 a.m. to 2:00 p.m. & on Saturday all day from 9:00 a.m. to 4:00 p.m. ($0.35 per one-way trip)

 

 
Demand-Responsive Service: Dial-A-Ride (DAR)
Dial-A-Ride is a combined general public/paratransit service operating up to seven peak-hour vehicles within the Madera Urbanized Area. 
 
Dial-A-Ride provides an alternative service for passengers preferring the convenience of curb-to-curb transportation due to age, disability, or distance from a transit route. 
 
Although Dial-A-Ride is available to any member of the general public, its first priority is to provide complementary paratransit service in response to the Americans with Disabilities Act (ADA). 
 
Reservations may be made on a demand-response, advance reservation, or subscription basis. The DAR system provides over 41,000 passenger trips per year with approximately 8,500 service hours.
 

This service is offered during the same days and hours as the fixed-route service plus on Sundays from 8:30 a.m. to 2:30 p.m. Service requests are accepted seven days per week. Reservations are taken by answering machine when the administrative/dispatch office is closed. Dial-A-Ride is projected to operate 8,900 revenue vehicle hours and 148,000 revenue vehicle miles during FY2005-06. For map, schedule and more details go to:  DAR Brochure  DAR Maps

 

 An ADA-Pratransit brochure is available at:

Transit ADA Program Brochure - English     Transit ADA Program Brochure - Spanish

and the application for ADA-Paratransit Eligibility is available at:

 ADA Paratransit App - English        ADA Paratransit App - Spanish

 

 

CITY OF MADERA
MAX and Dial-A-Ride
Title VI Complaint Process

The City of Madera is committed to a policy of non-discrimination in the conduct of its
business, including its Title VI responsibilities, and to the delivery of equitable and accessible transportation services. Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint with the City within 60 calendar days from the date of the alleged discrimination.

Complaints may be filed with the City in writing and may be addressed to:

Ms. Sandra Ramirez
Title VI Compliance Coordinator
City of Madera
205 West Fourth Street
Madera, CA 93637

 A copy of the Title VI Complaint Form may also be obtained by calling 559-661-3689. The City will provide appropriate assistance to complainants who are limited in their ability to communicate in English.

 

Title VI Transit Complaint Process

Once a complaint is received, it will be assigned to an investigator. In instances where
additional information is needed, the investigator will contact the complainant by phone or in writing.

Failure of the complainant to provide the requested information by a certain date may
result in the administrative closure of the complaint or a delay in complaint resolution.
Based upon receipt of all the information required, the City will investigate a Title VI complaint within 45 calendar days of receipt but will notify complainant if additional time is required.  Receipt of additional relevant information and/or simultaneous filing of a complaint with the City and an external entity may expand the timing of the complaint resolution.

City of Madera Title VI Policy Statement

The City of Madera is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color, or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended. The City’s objectives are to:

  • Ensure that the level and quality of transportation service is provided without regard to race, color or national origin.
  • Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including social and economic effects of programs and activities on minority populations and low-income populations.
  • Promote the full and fair participation of all affected populations in transportation decision making.
  • Prevent the denial, reduction or delay in benefits related to programs and activities that benefit minority populations or low-income populations.
  • Ensure meaningful access to programs and activities by persons with limited English proficiency (LEP).

For additional information on the City’s non-discrimination obligations, please contact:

Ms. Sandra Ramirez
Title VI Compliance Coordinator
City of Madera
205 West Fourth Street
Madera, CA 93637
Phone: 559-661-3689

  

ADDITIONAL TRANSIT INFORMATION
Questions or comments regarding transit service provided by the City of Madera can be brought to the attention of the City’s Transit Program Manager. Scheduling DAR rides and scheduling questions can be answered directly by the City’s contract service provider, First Transit:

              Transit Program Manager                             First Transit
                    City of Madera                                     123 N. ‘E’ Street
                205 W. Fourth Street                                  Suite 102
                 Madera, CA 93637                                 Madera, CA 93638
                   (559) 661-3690                                       (559) 661-7433
            
 
For operational questions regarding Madera Transit scheduling and routes please call (559) 661-RIDE, 661-7433.


Other transportation links:

      Madera County Road Department
     
http://www.madera-county.com/roads/
      Calif. State Div. of Mass Transit
     
http://www.dot.ca.gov/hq/MassTrans/index.html
      Federal Transit Administration
     
http://www.fta.dot.gov


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